The Mary Engelbreit Store Online Shipping Policy

Where Do We Ship
We ship ground service anywhere, see below for details.

Next Day, 2-Day, or Express orders to may be placed via our toll-free number 800-443-MARY.

US and Canada Rates
Order Before Sales Tax
Shipping Charges for Ground Service in the US & Canada only.

Shipping to Canada

Shipments to Canada do not include any customs fees, duties, brokerage fees, taxes, etc. All shipments to Canada are sent via postal service to obtain the lowest possible fees, therefore delivery times may vary from region to region. If a shipment is return due to a refusal to pay the above fees when the package is presented, the customer will be responsible for restocking charges incurred including all customs and shipping fees to return the shipment, which will be deducted from any refund to the customer. Please call Customer Service at 800-443-6279 with any additional questions.

International Shipping
Shipments to countries outside the US (other than Canada) will have there delivery options evaluated on an order-by-order basis. A customer service representative will e-mail each customer the delivery methods and shipping rates available for their country. Once the customer has confirmed their choice of delivery method, the order will be shipped. Shipping estimates will not include any customs fees, duties, brokerage fees, taxes, etc. If a shipment is return due to a refusal to pay the above fees when the package is presented, the customer will be responsible for restocking charges incurred, including all customs and shipping fees to return the shipment, which will be deducted from any refund to the customer. Please call Customer Service at 800-443-6279 (outside the US and Canada 314-664-4300) with any additional questions.

Delivery Time
When you place an order with The Mary Engelbreit Store Online at shop.maryengelbreit.com, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear on each product. In stock merchandise typical is delivered to homes in 7-10 business days. Delivery times for shipments outside the continental US may vary.

We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment, and whether you have requested that we minimize the number of shipments or ship items as they become available.

Our estimated shipping dates are always a range of dates. It is entirely possible for an item that has not shipped by the beginning of the date range to still arrive within our stated delivery estimate.

We calculate delivery estimates by taking our estimated shipping dates and adding the time it takes a package to travel from our facilities to your destination address.

Tracking Your Package
If you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether or not your order has been shipped, check the status of your recent orders in your “My Account” pages.

UPS Package Tracking
http://wwwapps.ups.com/etracking/tracking.cgi
UPS Phone: 1-800-742-5877

Where Is My Order?
Are you wondering where your order is? Find out where you order is now in your “My Account.” Please remember, we estimate shipment and delivery dates based upon the availability of the items you ordered and the shipping options you selected. Shipping date estimates will appear in the order form. Once you've placed your order, you will be able to see both shipping and delivery date estimates in the relevant order summary in your “My Account.”

What "In Transit" Means
When you track the progress of your order via “My Account,” you might see the term “In transit to UPS” in the order summary. This tells you that we are in the process of delivering your order to the UPS local center. This is often the most efficient way for us to get your order to you. Once UPS receives your order, they will deliver it to you, providing whatever further details they can along the way. You can always see all available shipment details by visiting the order summary in “My Account.” Please note: Your UPS tracking number will not work until we have delivered the order to your local UPS center.